What We Discovered When We Ran Our Own CarFax: Kia of Frisco Sold Us a Car With Hidden Collision Damage
Or: Why They Didn’t Mention the April 2025 Accident
A week after we drove off the lot in our “Certified Pre-Owned” 2025 Sorento, we decided to run a CarFax report. You know. Just to check. It’s a reasonable thing to do when you’re buying a used car—even from a supposedly certified dealer.
What we found should have been disclosed the day they sold us the vehicle.
Our car has been in a collision. And Kia of Frisco never mentioned it.
The Accident They Didn’t Tell You About
April 18, 2025: The first owner (who had leased the vehicle) reported rear damage to CarFax. The damage is classified as “minor,” but don’t let that term fool you—it was damage significant enough to require professional repair.
May 9, 2025: A glass repair company in Lewisville, Texas services the vehicle. This wasn’t routine maintenance. This was collision repair work—the kind that happens when a car has been hit.
January 6, 2026: Kia of Frisco runs their pre-delivery inspection—the same 165-point Certified Pre-Owned checklist they use to certify vehicles. According to their service records, they completed:
- Brakes checked
- Cabin air filter replaced
- Emissions inspection performed
- Oil and filter changed
- Safety inspection
- Vehicle washed/detailed
A comprehensive service. Professional. Thorough.
But—and this is the critical part—at no point do their records show they disclosed the prior damage.
March 11, 2026: We take possession. Nobody mentions a collision. Nobody mentions prior damage. Nobody mentions that this vehicle was repaired after a rear-end impact five months earlier.
It’s a Certified Pre-Owned vehicle. We assumed the documentation was accurate. We assumed the inspection was complete. We assumed if there was a problem, they would have told us.
We were wrong.
What Texas Law Requires Dealerships to Disclose
While Texas doesn’t have a specific statute mandating used vehicle damage disclosure—unlike some states that require it for all damage over a certain dollar amount—the Texas Deceptive Trade Practices Act (DTPA) provides critical consumer protections.
Under the DTPA, a dealer may be held accountable for deceptive actions, such as misrepresenting a vehicle’s condition, features, or past damage LegalMatch. More specifically, a dealer has a duty to disclose any known issue or defect that might affect the merchantability of a vehicle, including damage sustained in a prior collision (even if repaired) TIADA.
The key word is “known.” If the dealer knew about the damage, they were obligated to disclose it.
Here’s what’s important: If the seller knew the vehicle was damaged at the time of sale but didn’t disclose it to you to induce the sale, you may have a legal claim under the DTPA—even if the car was sold “as is” TexasLawHelp.org.
Kia of Frisco’s failure to disclose this undisclosed collision damage is clear. Their own inspection happened after the damage was reported. They had the CarFax information. They had their service records. And they sold the vehicle without mentioning it.
The Documentation Gap
Here’s what the CarFax timeline shows:
| Date | Event | Kia of Frisco’s Knowledge |
|---|---|---|
| 04/18/2025 | Damage reported (rear collision) | CarFax records it |
| 05/09/2025 | Glass repair completed | Service records exist |
| 01/06/2026 | Pre-delivery inspection completed | They inspect post-damage; no disclosure made |
| 03/11/2026 | Vehicle sold to us | Silent on prior damage |
| 04/19/2026 | We discover damage via CarFax | After paying for our own report |
They knew. They inspected. They certified. They sold. They didn’t disclose.
The Questions That Still Don’t Have Answers
- If the damage was only “minor” (glass repair), why wasn’t it disclosed?
- Why does their pre-delivery inspection record make no mention of damage repair work?
- Why does their 165-point checklist show items as “Meets Guidelines” when—as we later discovered—those items were missing or incomplete?
- What repair work was actually done, and what was left incomplete?
We have the CarFax report. We have the repair dates. We have Kia of Frisco’s own service records showing they did maintenance on January 6, 2026—after the damage was reported and repaired.
And we have silence from the dealership.
Why This Matters for CPO Buyers
The whole point of a Certified Pre-Owned program is supposed to be transparency and assurance. The dealership is supposed to inspect the vehicle thoroughly, disclose any issues, and stand behind their certification.
Kia of Frisco’s documented failure to disclose undisclosed collision damage reveals what their CPO process actually delivers—at least in our case. They:
- Had access to the damage report (it’s on CarFax)
- Performed an inspection (January 6, 2026 service records prove it)
- Created a checklist (165-point certification form)
- Failed to disclose (no mention of April 2025 damage)
- Sold the vehicle anyway (March 11, 2026)
- Relied on buyer ignorance (assuming we wouldn’t run our own CarFax)
That’s not a system failure. It’s a disclosure failure—one that may expose Kia of Frisco to liability under Texas consumer protection law.
Kia of Frisco Reviews
Real Reviews of Kia of Frisco pulled straight from Google, Yelp, and DealerRater.com. We couldn't make this stuff up!
Kia of Frisco - Google Reviews
Real Google Reviews of Kia of Frisco Customer Experiences
Purchased a car from Kia of Frisco in February. At signing I was told by my sales representative that all paperwork and title would be mailed to me. After 3 weeks I still hadn't received any…
Purchased a car from Kia of Frisco in February. At signing I was told by my sales representative that all paperwork and title would be mailed to me. After 3 weeks I still hadn't received any paperwork and had heard nothing from the dealership. When I called the sales rep he said "I had not paid for a title" which is preposterous as the title comes with every vehicle sale.
After additional texts and calls with the promises of "we are looking into it" another representative emails me saying the state holds the title and that they are backlogged.
Another couple weeks go by and still no title meaning I cannot register it in my home state of Colorado. Another call to the sales rep and now he says it takes 90 days to get a title. In Colorado you have 60 days to register a vehicle before you start incurring fines.
At the 3 MONTH mark from purchase, another representative reaches out saying a form was filled out incorrectly and that they need to send the title to my local DMV and that I had put down my home address. This form was not one that I had filled out before and if there was incorrect information on it it was due to someone at Kia Frisco filling it out incorrectly.
FINALLY nearly 3.5 months from the purchase date they send the title (which they obviously had all along) to my DMV and I am able to register the car.
This operation is clearly undereducated, mismanaged, and constantly bends the truth to provide cover for an incompetent workforce. I have never had to put so much effort into and speak to so many people to achieve something as simple as getting a title for a vehicle that I paid cash for.
I would give Kia Frisco 1 star except that we love the vehicle we purchased and it is as advertised. That being said I would not recommend this dealership to anyone given the post purchase mess they create.
I'm embarrassed FOR this dealership. They think their customers are idiots by trying to add $5,000 worth of "packages" to the sale price consisting of worthless things like a "ceramic package" or… I'm embarrassed FOR this dealership. They think their customers are idiots by trying to add $5,000 worth of "packages" to the sale price consisting of worthless things like a "ceramic package" or "lifetime tint." $5,000? Really? Customers aren't stupid enough to fall for that.
Thanks for the advice from Kia of Frisco where I was looking for a new car and they told me to go Kia Plano where I end up buying my Kia K4 2026, it seems that client retention is not really your… Thanks for the advice from Kia of Frisco where I was looking for a new car and they told me to go Kia Plano where I end up buying my Kia K4 2026, it seems that client retention is not really your business
I was looking to buy Kia Telluride today, had an appointment booked for 5pm Saturday post talking to a salesperson (will not share the name here).
I walked in 5 mins before 5pm, informed front desk…
I was looking to buy Kia Telluride today, had an appointment booked for 5pm Saturday post talking to a salesperson (will not share the name here).
I walked in 5 mins before 5pm, informed front desk and was informed someone will attend me soon. I kept getting system messages that someone will come over soon.
Feeling unattended when promised for 5pm appointment, I left for home and drove back 25 mins.
So 50 mins back and forth and 30 mins at the dealership with no discussion, no car showing and no one cares.
Post I left, below are the messages I received and most shocking still no one called until day end…seems senior management is too busy.
Hi, it's (name) Customer Care Specialist at Kia of Frisco. I'm sorry to hear you had to wait 30 minutes and left. Our team wants to make this right for you. Would you like me to connect you with someone to help resolve this or assist with scheduling a visit at a more convenient time?
Have someone Senior call
Me who takes ownership of their clients needs
A senior member of our team will reach out to you to address your needs personally. What time would be best for you to receive a call?
Anytime today before 7:30 pm
A senior member of our team will reach out to you today before 7:30 PM. Could you please confirm the best phone number for us to reach you?
I shared my phone no and no calls.
Another text message:
I'm so sorry for such an extended wait! Unfortunately, Saturdays are our busiest day of the week and all of our sales reps are working with multiple people.
Service department is pretty poor, i waited for a month with no response.. Don’t expect a respectful response as well.
Called 4 times to schedule a recall. NO ONE calls back even though every time they say someone will. Not buying Kia ever again. Basically I will have to drive there physically to talk to someone b/c … Called 4 times to schedule a recall. NO ONE calls back even though every time they say someone will. Not buying Kia ever again. Basically I will have to drive there physically to talk to someone b/c person on the phone is probably from call center and is ABSOLUTELY useless just a waste of my time every single call
I was given a specific delivery timeline at the time of purchase, which turned out to be inaccurate. After completing the transaction and financing, I was informed of additional delays with no clear…
I was given a specific delivery timeline at the time of purchase, which turned out to be inaccurate. After completing the transaction and financing, I was informed of additional delays with no clear accountability.
This raises concerns about how transparent the sales process actually is. Customers should not be finalized into a purchase for a vehicle that is not ready for delivery, especially when timelines provided are not honored.I would like to point out that this is NOT a negative reflection on the person who sold me the car, but on the dealerships organization.
Proceed with caution and make sure everything is documented.
Highly recommend not even wasting your time. Terrible company to work with. Drove over an hour to buy a vehicle and was working a deal on it to learn when I arrived it wasn’t even at the lot, that… Highly recommend not even wasting your time. Terrible company to work with. Drove over an hour to buy a vehicle and was working a deal on it to learn when I arrived it wasn’t even at the lot, that they had loaned it out. Was told it would be back Monday so I called back was told it’ll be back Saturday and then they call today (Friday) to tell me it’s sold.
This was the worst experience I have had at this location. The assigned sales representative was not welcoming, did not explain the car features, and failed to answer questions clearly. It also felt… This was the worst experience I have had at this location. The assigned sales representative was not welcoming, did not explain the car features, and failed to answer questions clearly. It also felt like there was no interest in actually selling the car. Additionally, the representative I was promised over the phone was different from the one I encountered at the dealership. Overall, I regret visiting this dealership. I would say visit some other dealership to save your time.
Pathetic customer service. No one was available to even check what I was there for.
Joon Lee will never stop calling and emailing you even when you have told him you are not interested.
In early March 2026, we bought a Certified Pre-Owned 2025 model. It did not come with a second key, even though it was a previously leased vehicle. Immediately after signing, we were told we could…
In early March 2026, we bought a Certified Pre-Owned 2025 model. It did not come with a second key, even though it was a previously leased vehicle. Immediately after signing, we were told we could spend $400-$500 for a replacement. The salesperson specifically told us that the dealership had lost the second key.
We have now discovered this vehicle does not have a spare tire or a Tire Mobility Kit. It was required to come with one OR the other, and the original dealer window sticker noted a compact spare tire was originally included. Again, as a lease return, the tire should have been there. We have a signed CPO checklist that says it was there. Now this is a safety issue and a contract issue. Before you purchase a vehicle or sign anything from Kia of Frisco, ask every question you can possibly think of and ensure everything on the checklist is there.
Management did email us and state that replacement keys are "expensive". That felt like a slap in the face after spending $32,000. Regarding the tire or TMK, they said it doesn't have to be included because it's used vehicle...even though is confirmed it on the signed checklist and window sticker. Pictures attached.
When you leave a review Patrick Harrison pretends he cares leaving his email, when you email him.. he just ignores you..
Please focus on the bad reviews on this place, as most recent ones are bad..…
When you leave a review Patrick Harrison pretends he cares leaving his email, when you email him.. he just ignores you..
Please focus on the bad reviews on this place, as most recent ones are bad.. it's a disgrace
Went in looking to buy a Kia Carnival. The salesman assured me it would be quick — "45 minutes and you're out the door." Two hours later he hadn't even started the finance paperwork, then suggested…
Went in looking to buy a Kia Carnival. The salesman assured me it would be quick — "45 minutes and you're out the door." Two hours later he hadn't even started the finance paperwork, then suggested we go home and finish everything online.
We did everything they asked online and were told to just come in and pick up the car as it was ready and approved. I called ahead and explained I had a really busy day and was told 15–30 minutes. So I rearranged my schedule and went down. Sat with him for five minutes before he went to "get the finance manager," then I sat there for over an hour while he walked around chatting with other customers without acknowledging me.
(The whole interaction was off — unprofessional, no enthusiasm, and a strange overfamiliarity that just felt weird. I ended up walking out because I had places to be.)
When I rebooked for the Saturday, they told me about an hour before my appointment that they needed documents they'd never mentioned before — so even if I had waited the second time, they would have sent me away again. Then they asked for an "Article of Incorporation" for an LLC, which doesn't exist — LLCs have Articles of Organization. When I explained this to the finance manager, he had no interest in helping or understanding the issue. No apology for any of the previous experiences after I explained everything to him. It was like talking to a bot. (Images)
I told them to forget it. They didn't even respond. No call, no follow-up, no apology. After I'd spent $65 on Ubers to come and buy a $55,000 car from them, they just didn't care. The whole experience was disorganized and felt like they couldn't care less about making a sale. Go somewhere else.
Context for the pictures:
1. Not a care in the world about the previous issues — blunt, unhelpful responses. We're talking about a $55,000 car.
2.The finance manager said "forms that have that title on it." The images he eventually sent weren't even Articles of Incorporation — they were Texas Certificate of Filing documents, when I'd already told them my business isn't from Texas and it's not even the same form.
3.No apology from the salesman either — just "out of my hands," blaming other people in his own dealership.
Scheduled an appointment. Went there on time . Someone checked me in . Asked me to wait. Waited 30 minutes. No one bothered. So quietly walked out. What a waste of time. Car dealers are known for… Scheduled an appointment. Went there on time . Someone checked me in . Asked me to wait. Waited 30 minutes. No one bothered. So quietly walked out. What a waste of time. Car dealers are known for going above and beyond to make sales happen. Kia of frisco, They dont care. As if you are invisible and dont exist .....
We bought a car and they lost one of the keys and then told us we have to buy a new one for $450. Be careful...and don't believe his response below, he is just trying to seem like they respond and… We bought a car and they lost one of the keys and then told us we have to buy a new one for $450. Be careful...and don't believe his response below, he is just trying to seem like they respond and are helpful, but only after a bad review. We asked for a manager 3 times but no one came out. Go to a different Kia dealership.
Our car buying experience was nothing short of terrible.
We did the deal over the phone and online which was not super fun in itself as they kept changing numbers around without our approval. I…
Our car buying experience was nothing short of terrible.
We did the deal over the phone and online which was not super fun in itself as they kept changing numbers around without our approval. I guess that should’ve been sign one.
Then, we let our salesman know we would be there after a 6 hour drive in today, and he said our car “might not” be ready. Ummm? You have 6 hours. Regardless, we made the drive in and walked in the dealership asking for our salesman and we had to have 2 separate people try to call him and nobody got back with us. We eventually called him ourselves and he told us he left early for the day because he didn’t feel well. 💀 weren’t going to notify us of that after we told you we were driving 6 hours in??? And nobody else seemed to know where you were. Ooookay.
Next, a woman approached us to help us and said someone would be taking over and helping us. We waited for another hour and a half with no one doing anything. We found that same lady and told her we were just going to leave. She was upset and said no please come with me and took us in to one of the finance team members and asked him to help us immediately, which he did.
We were able to sign paperwork and get everything done very quickly with him. He let us know if we have a seat they would be done with the final cleaning and putting gas in our new car very soon.
We waited ANOTHER HOUR before we went back into his office to ask, and nobody had done anything in this time. Someone else was sitting around with our car key in their pocket doing nothing. We received the car with an empty tank of gas (the finance guy did offer to fill it personally) and the back seat covered in crumbs. At this point we just wanted to leave.
The only helpful people in this situation were Marisol (the saleswoman who helped us find help) and Paul (the finance guy.) we have gratitude toward them and them alone.
This should have been an extremely easy experience being that we did all the work from our house over the phone, but turned into over 3 hours of absolute misery. I would never recommend this dealership and will definitely not be back.
If you're thinking of going to kia of frisco, go to kia of Carrollton, instead. Especially for service related activities.
Brought my 22 rio in for standard maintenance and needed a new key fob.…
If you're thinking of going to kia of frisco, go to kia of Carrollton, instead. Especially for service related activities.
Brought my 22 rio in for standard maintenance and needed a new key fob. They told me I would need a separate appointment to address the fob issue.
This was about a year ago.
Had to take the kia in to have the positive battery terminal replaced and took it to Carrollton. They fixed the issue, washed the inside and outside of my car, and replaced the fob, unasked, for free.
The choice of where I will be going moving forward is obvious.
I had one of the worst car-buying and customer service experiences of my life with this dealership.
I purchased a used vehicle from Kia of Frisco and was never informed that it had been in a prior…
I had one of the worst car-buying and customer service experiences of my life with this dealership.
I purchased a used vehicle from Kia of Frisco and was never informed that it had been in a prior accident. I only found this out THREE YEARS later when another dealership ran the VIN and showed me the report proving it had accident history.
From the very first day I drove the car home, it had mechanical problems. It misfired while I was driving it home, and over the next few years it became a constant financial burden. I had spent over $3,000 on exhaust repairs alone when the exhaust completely failed, along with dealing with leaks and repeated issues that drained my bank account.
I went back to Kia of Frisco multiple times trying to trade the car in or get out of the loan because it was becoming impossible to keep up with the repair costs. Each time, I was told something different:
• “Come back next year.”
• “Bring $1,000 down.”
• Then suddenly, “Bring $6,000 down.”
On top of that, every time I came in they ran my credit multiple times, which hurt my credit score and wasted hours of my time, only to tell me they still couldn’t help me. There was no transparency and no real effort to work with me — just moving the goalpost while I continued struggling with a car they sold me without full disclosure.
It was extremely upsetting to later learn that the vehicle had accident history the entire time, which explains many of the mechanical problems and why the car was worth far less than what I owed.
Thankfully, another dealership finally helped me and put me in a reliable, brand-new car. But I will never do business with Kia of Frisco again and would strongly caution others to demand full vehicle history reports and verifying that the vehicle is safe and reliable before purchasing here.
This experience caused years of unnecessary financial stress, damaged my credit, and could have been avoided with honesty and transparency.
I came here to get a warranty repair done and they turned me away because they said they dont do warranty repairs????????? ive never heard of such thing. I took my business elsewhere. Im glad they… I came here to get a warranty repair done and they turned me away because they said they dont do warranty repairs????????? ive never heard of such thing. I took my business elsewhere. Im glad they didnt get a penny from me because thats crazy and the fact that the dealer never called me to tell me that even though i asked them to check in my appointment notes. Ill go to KIA Plano or KIA Carrollton from now on.
Absolutely terrible experience — avoid this dealership at all costs. From the very beginning, we clearly stated that we were only interested in a 2026 /2025 Kia Niro Hybrid. If the vehicle was not…
Absolutely terrible experience — avoid this dealership at all costs. From the very beginning, we clearly stated that we were only interested in a 2026 /2025 Kia Niro Hybrid. If the vehicle was not available, they should have told us upfront. Instead, Elizabeth and AJ from the sales team asked us to come in, fully knowing they did not have the car, which resulted in a complete waste of our time.
This feels misleading and highly unprofessional. There was no respect for the customer’s time, and the entire visit could have been avoided with honest communication. We will not be returning and strongly advise others to confirm availability before visiting — or better yet, choose a different dealership altogether.
After getting my regular maintenance appointments in this place for three years, and after giving ALL MY TRUST to those guys working in the service department taking care of my car, I was BEYOND… After getting my regular maintenance appointments in this place for three years, and after giving ALL MY TRUST to those guys working in the service department taking care of my car, I was BEYOND DISAPPOINTED because I felt betrayed, abused, and underestimated as a client, as a LOYAL client. Be careful with all those scheduling services and the repairs/suggestions they make after "evaluating" your car. Their priorities have changed, and they are hungry to sell you more things than what your car needs. Their ethics at work and with their customers are below the floor. Customers are not important. I am a witness to customer trust abuse and to the lack of professionalism and follow-up on my case from those at higher levels in their org chart... I will leave this as a statement: I WILL NEVER GO BACK THERE, THAT PLACE (KIA OF FRISCO) SUCKS, and WHEN I HAVE MY FIRST OPPORTUNITY TO BE ABLE TO SELL MY CAR, I WILL NEVER, IN MY ENTIRE LIFE, BUY KIA AGAIN!
Oil change cost over $100. Every visit costed me $300-$400. Last time they quoted me $1200 for coolant flushing and break oil. What?? My car has 50,000 miles runs fine. The program they sold me when… Oil change cost over $100. Every visit costed me $300-$400. Last time they quoted me $1200 for coolant flushing and break oil. What?? My car has 50,000 miles runs fine. The program they sold me when I got a car was $3000, and I only used 5-6time for free oil change . Never buy their extended service program they offer when you buy a car. I will not buy a car or recommend this place.
Awful experience. We came in ready to purchase a car & truly had the worst experience.
1 - we had to wait 45 minutes for a "manager meeting" to end to proceed with the purchase. We were sitting…
Awful experience. We came in ready to purchase a car & truly had the worst experience.
1 - we had to wait 45 minutes for a "manager meeting" to end to proceed with the purchase. We were sitting on the showroom floor, cash in hand, looking up into this fishbowl meeting room waiting for their meeting to end. Why? They don't care about your time.
2 - The computer you input your information into holds the data. I could see the name, address, employer, and income for the 5 previous people who had used that computer. When I alerted the guy working with us, he could not have cared less. They don't care about your privacy.
3 - After making the purchase, they regularly called me multiple times a week about purchasing a car (which I already did) until I blocked the number. Their data organization is awful and once again they completely disregard their customer's time.
They got our business because they had the car we wanted and an APR deal, but if you can avoid it, please don't give them any of your time, data, or money.
Charging 70 dollars for an oil dipstick that costs 30 dollars from the manufacturer is crazy they should be legitimately ashamed as a dealership trying to pull that on customers definitely will never… Charging 70 dollars for an oil dipstick that costs 30 dollars from the manufacturer is crazy they should be legitimately ashamed as a dealership trying to pull that on customers definitely will never be bringing my kia to this dealership for anything ever and you shouldn’t either unless you want to get ripped off
I had a disappointing experience at Kia of Frisco.
The sales representative was only willing to discuss pricing if I agreed to purchase the vehicle immediately. I was not given sufficient time to…
I had a disappointing experience at Kia of Frisco.
The sales representative was only willing to discuss pricing if I agreed to purchase the vehicle immediately. I was not given sufficient time to understand the car’s features, compare options, or make an informed decision.
Buying a car is a significant investment, and customers should be given the opportunity to review details, ask questions, and feel comfortable before committing. The pressure to make an immediate decision without proper discussion made the experience uncomfortable and unprofessional.
I hope the dealership improves its customer approach by allowing buyers the time and information needed to make confident decisions.
Unfortunately the worst customer service I’ve ever experienced. I went in for some recalls and on my Telluride and when I picked my car up I noticed a small gash on the front. I contacted them 3… Unfortunately the worst customer service I’ve ever experienced. I went in for some recalls and on my Telluride and when I picked my car up I noticed a small gash on the front. I contacted them 3 times about it and got the run around every single time. I was referred to two different managers and requested they check the footage but was consistently left without answers or call backs. This was fall of last year and I ended up giving up because I was extremely pregnant at the time, but they’ve texted me about leaving a review a few times so here we are!
I purchased a used 2022 Kia Carnival in December of 2025. Overall I think the dealership did a pretty poor job inspecting and cleaning the car before we purchased it. I've already ran into a…
I purchased a used 2022 Kia Carnival in December of 2025. Overall I think the dealership did a pretty poor job inspecting and cleaning the car before we purchased it. I've already ran into a pre-existing maintenance issue (about a month and a half later). Be cautious about purchasing used from this place and know that you can cancel the expensive Kia Care Maintenance Package before 60 days and get your money back.
The day of purchase, the Carnival was missing the second row middle seat which is why my wife and I liked the Carnival. Sales didn't seem to notice until we mentioned it. They contacted the previous owner to see if they could get the seat. The rear seats were folded down when we looked at it. I folded them up and found a bunch of French fries and crackers in the seat. They cleaned it upon our request. About a week after purchase, they let me know the owner had the seat. They tried to get me to drive to Plano to pick the seat up at the previous owner's storage unit. I told them I wanted them to get it from the previous owner, and I'll pick it up from the dealership. They did that, and I picked up the seat from them. When I tried to install the seat, the tracks were misaligned and jammed. There were about 5 or 6 dried gummy bears in the tracks that had melted and clogged the tracks. I spent about 30 minutes digging them out of the track with a screwdriver. Seat works fine now, but I'm pretty annoyed because this could have been prevented with proper inspection and cleaning.
About a month and a half after purchasing, the Carnival started leaking oil in my driveway. I took it back to the dealership in hopes they would fix it since I haven't driven enough to need an oil change. The maintenance team said it was a pre-existing condition because the gaskets in the oil pan needed replacement. My extended warranty package covered most of the cost of the repair, but there was a $200 deductible. I asked them to cover that cost since I just bought this thing. The sales manager originally declined to cover the cost. I tried calling him and after the third call up to the dealership, I finally got ahold of him. He was understanding and ended up covering the cost which was nice. Don't understand why it took a phone call for them to do the right thing, but they did do the right thing to their credit.
All the issues I've had so far could have been caught with proper inspection and cleaning.
I'm also pretty annoyed that the sales team forced me into purchasing a Kia Car maintenance package. I told them I did not want it. It was over-priced and just not worth it if you did the math on what it actually covers (this is for oil changes and tire rotations). They told me they had to include it, and after negotiating the price three separate times, we settled on a price. Still garbage, but at least it was a little discounted. After the oil leak incident, I was tired of walking into this place, and still pretty mad I'm having to deal with all these issues. I read the fine print of the Kia Care maintenance contract, and you can cancel it before 60 days and get your money back. I will be doing that ASAP because I don't want to go back to this place.
One last thing to end my rant. Marii, F&I manager, was a little salesy and somewhat dishonest. She said the only extended warranty packages were the gold and platinum packages since this Carnival we were purchasing had quite a few miles on it. These packages were super expensive, and just not worth it in my opinion. I declined those packages, and only after declining those, she mentioned one last package that was available. It was an extended warranty package that covered the engine and transmission only. It was reasonably priced so I agreed to that, and that's ultimately what covered my oil leak repair. But she only offered that package after I declined the gold and platinum packages. Felt a little dishonest and sneaky. Especially since no one told me about the cancellation clause in the Kia Care maintenance package.
Just beware and ask a lot of questions if you buy from this place.
Charged me a $1200 doc fee. Really, it clearly states “doc fee: $1200”.
Bait & Switch - Advertised vs Actual Pricing
Saw competitive lease ads online. Contacted dealer for quotes: 36 months 10k miles
∙ EV6: $750/month
∙ EV9: $875/month
Since when does Kia cost MORE…
Bait & Switch - Advertised vs Actual Pricing
Saw competitive lease ads online. Contacted dealer for quotes: 36 months 10k miles
∙ EV6: $750/month
∙ EV9: $875/month
Since when does Kia cost MORE than BMW, Cadillac, Tesla, and Volvo? At these prices, Kia is no longer the “affordable brand.”
The gap between advertised pricing and actual quotes is ridiculous. Classic bait-and-switch.
Complete waste of time. Shop elsewhere.
Poor Customer Service... Upon scheduling using their online scheduling system and confirming with a resource who called me to confirm the appointment and ask me if I would be interested in speaking…
Poor Customer Service... Upon scheduling using their online scheduling system and confirming with a resource who called me to confirm the appointment and ask me if I would be interested in speaking with their team to purchase a new car of which I responded not at this time, I just needed to bring my car in to have it checked out as the engine light had just come on. Not only did I state why and that I would be waiting with my car for the appointment both online and with the service representative, however upon driving 45 minutes to get to Kia of Frisco I gave the service agent my name and stated I had an appointment in which he asked again why I was there and after telling him the reason, he asked me if I was prepared to leave my car with them. I stated no as I would be waiting and at that time, I was informed that it would take 2 - 3 days for them to take a reading and provide me with the issue. He informed me that only his Master Tech could perform that service and if I wasn't prepared to leave my car for 2 - 3 days then they could not assist me. They had multiple opportunities to provide that information to me, especially when they called me to try and sell me a new car.
After leaving there, I took my Kia car to a mechanic on the way back home and they were able to immediately assist me with providing the codes Kia of Frisco needed 2 - 3 days and a Master Technician available to provide.
If you're not in the market for a new car and have a Kia that need servicing, do yourself a favor and either find another Kia service center or a mechanic and not waste your time dealing with individuals that seem more interested in providing service to customers not interested in looking to get into a new car.
Stood in the center of the lobby with noone greeting us or even asking if they can help us! POOR CUSTOMER SERVICE! Left to another dealership
The sales guy that sold us the car was great. Everything beyond that has been mediocre at best. I had to call 10 times to get my registration. Eventually just had to go to the county and get it… The sales guy that sold us the car was great. Everything beyond that has been mediocre at best. I had to call 10 times to get my registration. Eventually just had to go to the county and get it from them because the dealership never got it to me. Service department is hit or miss. Usually miss. It does not take 2+ hours for an oil change. Why do I even make an appointment if it doesn't matter.
I won’t put the sales associate on blast, but buying a car here is a horrible experience
I had some dude from Kia call me every day, when I scheduled an appointment to look at cars including a car…
I won’t put the sales associate on blast, but buying a car here is a horrible experience
I had some dude from Kia call me every day, when I scheduled an appointment to look at cars including a car that was exactly what we are looking for
I spoke to the sales person and he informed me that the car is on the lot
I was baited and switched, wait and this salesperson, called in sick, dude is in sales, unless your liver is on the outside of your body you go to work.
As you can expect the car was sold a week ago, so tbey decided that car was not for me, they have one that was 8 thousand dollars more.
All this guy had to say is that the car is sold, here are some options in your price range.
Anyway we purchased a brand new car from their competition
I had an appointment to buy an older Kia Rondo from them and they knew I was coming today. They let a technician that works for the buy the car up from under me just hours before my appointment.i… I had an appointment to buy an older Kia Rondo from them and they knew I was coming today. They let a technician that works for the buy the car up from under me just hours before my appointment.i couldn’t come earlier because I live an hour and a half away. I was very excited about this car. This Kia will blow you up with calls and texts but not give a damn about your appointments set and let their employees take it.
AI answering service is terrible, cant get ahold of a human for multiple days and multiple attempts and not a call back.
I would strongly recommend looking elsewhere before making the trip to Kia Frisco. Felt like bait and switch tactics and dishonest pricing.
I called ahead specifically to explain my situation…
I would strongly recommend looking elsewhere before making the trip to Kia Frisco. Felt like bait and switch tactics and dishonest pricing.
I called ahead specifically to explain my situation because I live an hour away. After being assured it would be "worth my time" to come in for New Year’s Eve deals, I ended up wasting three hours for nothing.
On the phone, I was told to use their online portal for a trade-in estimate which came back at $34K. Despite my car being in great shape with new tires, low mileage, they dropped the offer by $10,000 once I arrived without providing any justification.
I told them I was flexible to any new EV9 to get the best deal and they had picked one with 200 miles (which is fine if the discounts matched). Online, they had listed dealer discounts but when they showed their offer, there was no dealer discount applied -- dishonest pricing.
I was told over the phone that we could be close to where I wanted to be and it would be best to come in to talk numbers to show commitment. After spending 3 hours with them, we were so far apart on the first offer it wasn't even worth discussing.
This is my second time here, and both times they have failed to provide a reasonable or fair offer. They start their negotiations at an absurdly high baseline and im sure they have immense volume that they don't care about the individual customer's time or experience.
Extremely disappointing. Save yourself the drive and the headache.
I was happy with purchase at first. Three weeks later I have spent hours stranded and almost two grand getting the damn thing to run. I called the dealership and Carter, the Salesman, and asked for… I was happy with purchase at first. Three weeks later I have spent hours stranded and almost two grand getting the damn thing to run. I called the dealership and Carter, the Salesman, and asked for their help. They both ghosted me. Do not use this dealership if you expect them to do anything other than take your money.
My experience at Kia of Frisco was nothing but inconvenience stacked on top of inconvenience.
I was offered a ride-share program while my vehicle was being serviced, only for the dealership to not…
My experience at Kia of Frisco was nothing but inconvenience stacked on top of inconvenience.
I was offered a ride-share program while my vehicle was being serviced, only for the dealership to not follow through or commit to it at all. Don’t offer solutions you have no intention of honoring—it wastes customers’ time and creates unnecessary frustration.
To make matters worse, the dealership refused to repair my coolant condenser and instead provided a clearly fabricated explanation, claiming a rock somehow entered my grill and punctured it. This explanation felt like a convenient excuse to avoid responsibility rather than an honest assessment. There was no clear evidence, just a story that shifted accountability away from the dealership.
Between broken promises, poor communication, and questionable explanations, this dealership showed a lack of professionalism and transparency. When you’re dealing with vehicle repairs—especially something as critical as a cooling system—you expect honesty and follow-through. I received neither.
I would not recommend this dealership to anyone looking for reliable service or straight answers.
I recently purchased a vehicle from Kia of Frisco, when I purchased the vehicle, I was told that I would be "taken care of" if I brought my car back to them and that I had 2 free oil changes and 2… I recently purchased a vehicle from Kia of Frisco, when I purchased the vehicle, I was told that I would be "taken care of" if I brought my car back to them and that I had 2 free oil changes and 2 free details from the dealership after I purchased the car. When it came time to get my oil changed, I scheduled an appointment to get that done as well as a detail, which was previously discussed during the car buying process. when I brought my car in for the appointment the man at the service counter said "that is something that we don't do" instead of trying to be understanding or helpful Mr. Gabriel told me that I needed to "go find my salesperson and take it up with him". The lack of customer service skill was shocking to say the least, it felt as if Mr. Gabriel thought I was lying and sent me away. Instead of problem-solving it was more like he dumped the responsibility on someone else so he didn't have to deal with it. The entire experience was embarrassing and insulting to be honest. The 2 guys I spoke to at the service counter were very rude It makes me not want to return in the future for any servicing needs I may have.
Bad experience
Bought a used Tesla from this dealership on 12/4/2025 and read that the dealership in state of Texas should have assisted me in transferring the handicap license plate to the car purchased which… Bought a used Tesla from this dealership on 12/4/2025 and read that the dealership in state of Texas should have assisted me in transferring the handicap license plate to the car purchased which wasn't done. The night when I picked up the car, the car was not charged enough for me to get to the drive home. The service for these 2 items were very poorly handled and just not done. The salesman that assisted me was Adam Rollefson.
Negative updated review 12-10-25 to this kia dealer in frisco. I have updated this review for consumers to be aware of the shady business practices kia of frisco is involved in and practices daily.…
Negative updated review 12-10-25 to this kia dealer in frisco. I have updated this review for consumers to be aware of the shady business practices kia of frisco is involved in and practices daily. The service department is no better either as they have damaged my car. Kia of Frisco is out of line. I NEVER go out of my way to write reviews that reflect negatively unless I’ve given multiple chances for improvement because we all have bad days and because I don’t want this to happen to someone else. Please Go to clay Cooley or Southwest Kia or any other Kia dealer. The experience I had at Southwest Kia when we purchased our daughters car far exceeds what Kia of Frisco practices, Don’t let Kia of Frisco’s commercials and location and their 4.5 stars mislead you. Kia of Frisco will grinch you and smile while they’re doing it and servicing it. mAndrea Fuentes is a liar in financing, Brian the “new” general manager is no good either as I emailed him about the damage done to my car at their service department and it’s been over a month and he’s not replied. Please look away from Kia of Frisco like as if it were Sodom and Gomorrah. Peace be with you consumer.
The worst car buying experience at Kia of Frisco is the reason for a negative review for serious inquiriers to be alerted to the unprofessional conduct service and lack of customer care. The dealership does not inspect vehicles. My brand new car I bought at Kia if Frisco was green light for me to pick up and before I left I checked for the following. Take in mind Kia of Frisco said it was ready to pick up. No dealers tag or plate of sort so the vehicle would be in compliance with dmv requirements to drive in Texas roads, 3 of the rims were scratched, there was light a scratch on the car, the tint they the dealership adds on for markup was not installed. There is a scratch on the driver door vertical molding, there was a scratch on the left side driver side passenger wheel well. The rear molding of the bumper was scratched. I let the sales guy Luke know all this and he said Jonathan would be handing all these things. When they called me back to take care of the damaged rims the scratches and to tint the vehicle I gladly dropped it off to them to have this properly cared for. When I came back to pick up the car they said they replaced all 4 rims but one rim that was not damaged was now damaged. The scratch they said they buffed out left a dent were they buffed it because they applied too much pressure with the buffing machine or they used their hand to apply leverage to get up off the floor or mal intent was done to the car. I told Luke the sales guy and he called his manager Jonathan and Jonathan said “we don’t inspect for things like that”. I told him I bet if it was a trade in the you would be looking for things like that. He said don’t worry we’ll take care of it. It’s been 3 months and my car has been in storage while I await the phone call to have them address and fix these issues. FYI my license plate is here phone call is all I received recently. I went to pick the license plate up and Luke just starred my wife and I down when I was expecting him to say hello. Seems like he did not care and just proceeded to engage in foul looks towards my wife and I. FYI, all this fiasco with Kia if Frisco began 12-30-24 and today is 3-13-25 and I’ve yet to receive a phone call to resolve these matters. Buyer beware and take your hard earned money else where, I recommend southwest Kia as my wife’s experience was much more pleasant and customer care was exceptional. I know I was there with her when she made her purchase. If southwest Kia is too far for you then I suggest Kia of McKinney or Huffines Kia. Kia of Frisco only wants your money to keep paying for flaw advertising commercials. Save yourself the headache hardship and experience if you value your hard earned money. This review will change of Kia of Frisco does right by the customer. Until then it stays. You’ve been officially warned.
The Finance and back-office personnel at Kia of Frisco seem to be super sloppy and extremely communications-challenged! They don't care about the customer after a car has been sold. I purchased a…
The Finance and back-office personnel at Kia of Frisco seem to be super sloppy and extremely communications-challenged! They don't care about the customer after a car has been sold. I purchased a Genesis Electrified G80 from them (it was a cash purchase), and a finance guy named Samuel handed me the plates for it, while assuring me that all the registration paperwork would be handled promptly. He told me I didn't have to do a thing but to wait for the title paperwork to come in. The registration was supposed to be in my Trust's name. I gave them the Memorandum of Trust document, along with all other paperwork they asked for. Two months go by, and I don't hear a peep from them! When I follow up with the sales rep (Angelo), he just gives vague (and incorrect) responses and says their Front Desk will call me shortly. Nothing of that sort happens. I follow up again after a couple weeks, and Samuel tells me that they finally heard from the DMV "that morning" (sure they did!) and now they want me to send them an Affidavit of Trust this time. I have purchased other cars from other dealers via the Trust, and never had this sort of problems. It appears the finance guys here just dropped the ball and didn't bother filing the paperwork after they sold me the car. When I followed up two months later, that's when they started working on it. Whenever I text or email the sales rep, I don't get anything meaningful back. Emails to their finance dept only gets me monosyllabic 1-liners -- the sort of response you would get from a grouchy 4th-grader!
These guys need to learn how to communicate with their customers. I do realize when you are dealing with the DMV, things can get lost or delayed or rules can change, but it's incumbent on the dealership and their team to notify the customer and keep them in the loop. These guys don't know the meaning of "proactive communications"!
Long story short, it's been over two months since I purchased my car, and I'm still driving with the temporary tags, while I wait for these guys to get their act together! I have been emailing them regularly but they don't seem to care (they respond with a 1-liner to one out of 3 emails I send them.) Very unfortunate that I chose to buy from them.
I have purchased 2 cars from here. I actually love both cars. However I am unhappy with the way they run thier business. The last car we purchased, 6 months ago, we still do not have our state tags.… I have purchased 2 cars from here. I actually love both cars. However I am unhappy with the way they run thier business. The last car we purchased, 6 months ago, we still do not have our state tags. When we contact them we get the run around. They tell us we have to talk to our sales guy. He is great! Not his screw up. I actually feel bad they keep making him deal with it. We get told someone will call us and guess what no calls back! We have even been there in person and get the run around. I ask for the manager and was put on hold for 20 mins. I am frustrated, annoyed and so unhappy. We just want... no need the tags ASAP and someone to give us a plan instead of we are going to call you back. And nope nothing! I want this issue solved.
Worst car buying experience of my life. Bought a new Telluride with the passenger side front bumper misaligned. I was called out to pick it up three times over three weeks and it was never correct…
Worst car buying experience of my life. Bought a new Telluride with the passenger side front bumper misaligned. I was called out to pick it up three times over three weeks and it was never correct (the car salesman and service manager need their eyesight checked). The service manager agreed the passenger side front bumper was not seated the same as the driver side but claimed it was within spec. He then compared it to his personal wrecked vehicle with ~$30k in damages that wasn’t the same after the accident… Seriously? This is a new vehicle!!! I ended up swapping for a different vehicle but now my Kia Finance account is messed up (It shows the old vehicle). After calling Kia Finance, I was told to call the Finance Department of Kia of Frisco. I called several times and Kia of Frisco will not call me back or help after spending ~$45k with them. I’ve spent hours on the phone with Kia Finance to no avail when I just want to pay my vehicle off (I was waiting on an insurance claim; otherwise, I wouldn’t have financed). Now I’m accumulating interest because Kia Finance literally won’t take my money and Kia of Frisco refuses to help. Even though I have free maintenance for the first year and lifetime battery (forced add ons), I’ll never go back to Kia of Frisco. While I hate posting a bad review, hopefully someone over at Kia will do their job and help facilitate resolving the issues I’m having with Kia Finance that Kia of Frisco caused!
Edit: I emailed Patrick on 11/25/25 as requested. As of 12/2/25, I have not received a reply.
Service stuff not helpful at all
Still waiting for an "Express" oil change and rotation. It's been nearly 3 hours and still don't know when the car will be done. Last time I'll ever come here for service.
Very terrible staff - I talk over the phone to make sure what I see in their site is available and after they confirm, I drove about 45min. then I was told the car is under maintenance, very… Very terrible staff - I talk over the phone to make sure what I see in their site is available and after they confirm, I drove about 45min. then I was told the car is under maintenance, very frustrating.
Walked into dealership on Saturday Nov 1st, Angelo Palacio showed me new K4 and K5, i explained what im looking for in the lease and he assured me that he will reach out to me by Monday Nov… Walked into dealership on Saturday Nov 1st, Angelo Palacio showed me new K4 and K5, i explained what im looking for in the lease and he assured me that he will reach out to me by Monday Nov 3rd….well, today is November 11th and i still have not heard from him….maybe he is very busy…oh well, thank god for other Kia dealerships around
I would not recommend purchasing from KIA of Frisco based on my recent experience. While the sales process was straightforward, the level of post-sale support and customer service has been… I would not recommend purchasing from KIA of Frisco based on my recent experience. While the sales process was straightforward, the level of post-sale support and customer service has been disappointing. After purchasing a KIA Carnival, I encountered an issue with the rear right tire. Despite multiple follow-ups, the dealership has yet to provide a proper resolution, and the assistance offered has been minimal and unhelpful. Their approach feels transactional, with little regard for customer care after the sale.
Their website advertises and allows the option to choose a free ride share within 15 miles radius if one needs to drop the vehicle for servicing. While I reached service center they outright denied…
Their website advertises and allows the option to choose a free ride share within 15 miles radius if one needs to drop the vehicle for servicing. While I reached service center they outright denied it stating website is not updated and they have stopped it recently (although I just booked appointment 2 days before). Basically seems they are false advertising it to gain customers.
If I was aware before I could have adjusted the servicing based on other suitable timings.
Please double confirm all the details as it seems their customer service has detoriorated a lot.
My recent experience with Kia of Frisco was disappointing overall. Communication from Mike Nelson could have been much better — his attitude during the pricing discussion came across as dismissive…
My recent experience with Kia of Frisco was disappointing overall. Communication from Mike Nelson could have been much better — his attitude during the pricing discussion came across as dismissive and unhelpful. Unfortunately, the vehicle I purchased had not gone through the proper pre-delivery inspection, which caused unnecessary hassle after the sale.
To make matters worse, the finance manager was missing several of the signed documents from our paperwork, creating additional delays and follow-ups that shouldn’t have been necessary.
In summary, while the dealership has potential, the lack of professionalism and attention to detail from both sales and finance made the buying experience frustrating.
Our salesman was Otis. It took 2 days to purchase my daughter's first car on her own. We picked one out, online, that was perfect. It was a lengthy process. Though that is not the issue. The…
Our salesman was Otis. It took 2 days to purchase my daughter's first car on her own. We picked one out, online, that was perfect. It was a lengthy process. Though that is not the issue. The service supposed done before you take ownership of the car was NOT done and Otis told us it was. When it came time for the first oil change. The was no wiper fluid, antifreeze, or any other fluid that should have been done just 2 months prior when we purchased it.
I felt like I should not have had to double check the vehicle, but there again....he is a used car salesman.
Lesson learned!!
Stay Away as these guys are crooks.
They will call you to the dealership and will try to rip you off . The sales guys are total nonsense fellows and they don’t care of losing customer easily.
I was…
Stay Away as these guys are crooks.
They will call you to the dealership and will try to rip you off . The sales guys are total nonsense fellows and they don’t care of losing customer easily.
I was called to trade in my Kia carnival and I was working with Brendan and Jacob and these guys don’t care and neither respect your time which you have spent to coming to dealership and effort.
I would never go to this dealership again as they have bad business ethics and practices.
Hence I wouldn’t recommend it at all.
Thanks
Needed an oil change for my Kia Forte. Oil change was fine, but the crew members have sticky fingers and stole my construction glasses out of the passenger door side of my car. Not cool.
Such a horrible experience, I don’t even know where to start. I called up here at 10:30 am and talk to a salesman Jacob torres told him what car i wanted. He said he was going to help me. It took all… Such a horrible experience, I don’t even know where to start. I called up here at 10:30 am and talk to a salesman Jacob torres told him what car i wanted. He said he was going to help me. It took all day to get back ahold of him. At 5 still no help i beg to talk to a manager after a hr got a hold of one he was very rude and a Smart Alec. He told me one thing on the phone and then changed it all when it was put on paper. The online sell’s Manager Charlie was the only one it was professional nice and was trying to help but it was really out of his hands. So we finally got numbers right. So i made the hr and half drive to the dealership. Got there and the car was covered in hail damage that was not shown in pictures online. The front windshield had a very deep crack in it again, not showing on their Photoshop pictures online. They claim they do a full Inspection and they check out all their used vehicles which is a lie. I get there and vehicle was not ready to be sold. They claim it was a one owner clean Carfax. The dash said the passenger door was open And it was not, and it kept all the inside lights on in The ceiling and no matter what you did they would not turn off. We locked the car and waited for over 20 minutes, and the lights were still on. They said they would not fix it because it’s a used car and if they put money in it, they would lose money on it. So if I bought it the first morning, I would had a dead battery. Jacob torres Kept running off and talking to a none customers. I had a pretty much force him to let me test drive it more than just around the block and they wouldn’t let me on the freeway because they said it was a toll road and I wasn’t allowed to take the car on the toll road, but that was the only freeway around. They claim they put New brakes and new tires on all used cars but the tire light was on and the brakes were not new at all. When I started doing a test drive, the car had 15 miles to E and gas light on. The car went into like a coasting mode and he was saying that I made that up. I asked him to put gas in it, and they did finally did put gas in it It did seem like the coasting went away after there was gas in it. They said i had to pay a $300 tint fee because they tinted the vehicle. Why did they tint the windows when they needed to replace the front windshield. And fix why the dash was saying the passenger door was open and keeping ceiling lights on. This is a very unprofessional and very dishonest dealership. Make sure to read all their Reviews because I’m not the only one this has happened to. It seems like they have a track record for being dishonest. And just to be clear, there was NO misunderstanding on my end.
I purchased a 2024 certified pre-owned vehicle from Kia as a walk-in a few months ago, and unfortunately, the experience did not meet my expectations. The buying process took over four hours, even…
I purchased a 2024 certified pre-owned vehicle from Kia as a walk-in a few months ago, and unfortunately, the experience did not meet my expectations. The buying process took over four hours, even though I was paying without financing. The repeated “let me check with my manager” delays made the process feel unnecessarily drawn out and unprofessional.
At the time of purchase, I was provided only one key and was not informed beforehand that the vehicle came with a single key. This was never disclosed during the sale or in the “Certified Pre-Owned Inspection” report, which I had to request several times and only received as a photo weeks later. I called the dealership the same day to address the issue and was told someone would call me back — no one ever did. Over the next few weeks, I followed up multiple times and was told to wait 30 days. I later realized that the delay coincided with the activation of the family care plan I purchased, which included coverage for a “lost key,” meaning the dealership would not have to absorb the cost of a replacement.
When I raised these concerns again during a follow-up call, the responsibility was repeatedly deferred to managers I had never interacted with during the purchase process. To add to my disappointment, I later learned that the vehicle was sold with an open recall that currently has no available remedy, and the affected condition continues to worsen.
Overall, the experience left me questioning the transparency and professionalism of the dealership. I would strongly recommend that future customers confirm all details around a "Certified Pre-Owned" as it felt like a sham.
I took my Kia to get just an oil change before going out of town. Halfway through my road trip,My oil and check engine light came on causing the car to slow down and pull over. Checking the the… I took my Kia to get just an oil change before going out of town. Halfway through my road trip,My oil and check engine light came on causing the car to slow down and pull over. Checking the the engine oil dipstick there was no oil inside and looked underneath saw oil leaking everywhere found a mechanic and they said the dealership did not put the o ring on the new filter and that the filter was loose so that’s why all the oil was leaking! Trying to get in contact with the dealership to get reimbursement but they do not answer
The worst. I do not recommend this dealership.
I took my Kia Telluride (still under warranty) to Kia Frisco after it suddenly wouldn’t change gears. I originally scheduled an appointment for Friday, but after being advised over the phone to come…
I took my Kia Telluride (still under warranty) to Kia Frisco after it suddenly wouldn’t change gears. I originally scheduled an appointment for Friday, but after being advised over the phone to come Thursday to get it checked sooner, I went to the express lane, only to be told by service rep Jay Keller that it would actually take 48 hours, not 24 as I was first told.
By Saturday (2 days with the car untouched), I hadn’t received a single update. Every time I called, it took over an hour for someone to return my call. When I finally reached Jay, he changed the estimate again to 2–3 days and became defensive and very rude when I asked why the timeline kept changing. When I asked for a supervisor, Jay Keller said he’d “been listening the whole time,” almost as if it was ok to talk to a customer like that in-front of his supervisor, which was very unprofessional. The supervisor was at least polite, but the overall experience was frustrating, unclear, and poorly managed.
In the end, nothing was done to my transmission because the issue didn’t occur during their test drive, and my car sat there for days untouched and with very poor communication. Kia Frisco really needs to improve their appointment process, communication, and customer service attitude. Sadly, this experience made me question buying another Kia in the future.
They’ll make up their “losses” in the finance office. You need to beware the dealer markup.
We purchased a certified pre-owned 2023 Kia Sportage from Kia of Frisco a week or so ago, & once…
They’ll make up their “losses” in the finance office. You need to beware the dealer markup.
We purchased a certified pre-owned 2023 Kia Sportage from Kia of Frisco a week or so ago, & once again, I'm reminded why buying a vehicle is such a beating.
I do want to say up front that Luke Knight, the young man who helped us from a sales perspective, was helpful & pleasant. So while the overall experience was discouraging, my interactions with him were not. Luke is why this is a 2-star review & not a 1-star review.
My daughter did the research & located the vehicle. She handled the test drive & the initial conversations. My goal was to agree to terms over the phone before making the 45 minute drive to the dealership. When the dealership came back about $500 apart from our offer, I called & spoke to Hunter Venables (Sales Manager) to close the gap. We went back & forth but eventually agreed to terms. I tolerated the usual “I can’t lose money on this deal” line & told him we’d put down about 40% & finance the rest. The goal was simple: get in & out quickly.
When I finally made it to the dealership & into the finance office, it became clear how they planned to make up what they “gave up” in negotiations. Kaden Pennell, the finance manager, (who by the way, could not have looked less interested in working with us. His tone, body language, & lack of eye contact all said, “I don’t want to be here & I really don't want you to be here as well.”) presented an interest rate about 200–250 basis points higher than it should have been for my credit profile.
In fact, when he handed me the Credit Score Disclosure Notice, it showed my credit score higher than 99% of the population. I told him, “I’ve got super-prime credit; I know what my rate should be.” It was obvious they were marking up the buy rate from the lender to pad their dealer reserve. I told Kaden that was unacceptable & he said that was Hunter's instructions. When I told him to go find Hunter, he confirmed it, saying that was “the only way he’d do the deal” (i.e. I'll only do the deal if I can make up they money I gave away in discount to you buy getting it back from the lender by overcharging you through your interest rate. For those who don't know - this is standard practice in auto finance. The way it works is the lender gives the dealership a buy rate...this is the rate the customer actually qualifies for based on their credit & then they allow the dealership to increase that buy rate by several percentage points. The difference between the buy rate & the final rate goes to the dealer...it's additional profit for the dealer. So the more the dealer is able to raise the rate, the more they make. Ignorant customers are the dealerships best customers.). Anyway, after some back & forth, Hunter dropped the rate by a whopping 50 basis points, still 1.5–2% higher than what I actually qualified for. To be clear, the interest on this loan isn't that significant...it's the principle.
We had agreed to a structure, but then they tried again to sneak in another ~$700 or so by increasing the rate. They got caught. And how do I know they knew they got caught? Because they never asked me to complete the Kia of Frisco survey. Every other dealership I’ve dealt with in the past 15 years has asked for feedback, always. Dealers live & breathe by their surveys. But not this time.
So here’s the reality: they tried to make up their “discount” by marking up my loan rate. And when they realized I knew what they were doing…that they'd been caught, they just went quiet.
This is why people hate buying cars. It’s this kind of nonsense. It's the sense that no matter what you agree to, the dealership is not being forthright in some aspect of the process. So if you’re going to Kia of Frisco, have your ducks in a row & good luck.
So I’ve had my Kia Sportage for about a year. I hate this car. It’s slow and not only that the interest rate I got was at 11%!!!! I even had a co-signer that had an excellent credit score. Now I’m… So I’ve had my Kia Sportage for about a year. I hate this car. It’s slow and not only that the interest rate I got was at 11%!!!! I even had a co-signer that had an excellent credit score. Now I’m selling it because I just cannot afford a $858 dollar car payment! This is why women hate going to dealerships. They see us and think they can take advantage of us. I will never buy a Kia again not only from this dealership but ever again.
Watch the used cars they are selling, multiple issues after only 2 days and a motor needing replaced after 2 weeks.
HIDDEN FEES and OVERPRICED
Unprofessional and undertrained sales staff. They are not upfront about the prices. The $2900 dealer add-ons that you cannot buy any of their vehicles without is…
HIDDEN FEES and OVERPRICED
Unprofessional and undertrained sales staff. They are not upfront about the prices. The $2900 dealer add-ons that you cannot buy any of their vehicles without is ridiculous. There are many dealerships that do not charge dealer add-ons. While Ferguson Kia is a bit of a drive, it would be worth it to not be swindled. They are not up front about the $7500 tax credit, saying that Kia figures that into the incentives for leases. There is a dealership in Longview that is not shady about this but their stock is depleted because they are not shady.
Just for reference. The dealer discount at Kia Frisco is around $1500. Every other dealership I have looked at has had dealer discounts from $2,500 at the low side to $5,819 at the high side. YOU WILL FIND A BETTER DEAL AT PRETTY MUCH ANY OTHER DEALERSHIP, without question. And several of the other dealerships do not hit you with $3,000 +/- of "dealer installed add-ons".
Bought my car back in March. Was told they would replace all four tires, but after two hours of waiting they only changed two. They said there wasn’t anything wrong and I can take the other two tires… Bought my car back in March. Was told they would replace all four tires, but after two hours of waiting they only changed two. They said there wasn’t anything wrong and I can take the other two tires home. So I did. All my tires were fine until a week ago. The two they didn’t change are wearing down so I went to replace them. This is the first time I’m getting my tires serviced since buying the car. Well Kia of Frisco stole my tire key and refused to help me find it or replace it. I am stuck with a broken valve stem and two almost bald tires. I called the service department today where he ridiculed me for not putting the tires on sooner. Refused to give me the service order for my car and offered no help on how to find the key or order a key. He admitted to having ‘extra keys’ to try for my the wheel locks. No sir, you don’t have extras, YOU STOLE MINE. Leaving me two hours away with no way to change a tire. If my tire blows I’ll have to tow my entire car and they expect me to drive over two hours?? Over their mistakes?? Absolutely not. I won’t be putting my life at risk. I hate Kia of Frisco. I will figure this out on my own. If I am injured in an accident related to this mistake, I will sue. You will be hearing from me again. But thank you so much Kia of Frisco, for stealing, gaslighting, and then not holding any accountability. I am stuck with no solution to this problem because of you. My child needs this car to be safe when I take him to places, but that doesn’t matter to you guys because you’ve made your money now. You don’t care about your customers or their well beings after you take their money.
We had a terrible experience at Frisco of Kia over Labor Day weekend while trying to get a Kia EV9 for my wife.
From the very beginning, the process was slow — we had to wait for every single…
We had a terrible experience at Frisco of Kia over Labor Day weekend while trying to get a Kia EV9 for my wife.
From the very beginning, the process was slow — we had to wait for every single detail. After finally negotiating and agreeing on a price, Anthony, one of their managers, suddenly told us the car had already been sold. He asked us to return the next day because they could bring in another car from a different store. To save time, we signed the paper for the agreed price and my wife provided her personal details, including her SSN, in their online system. We were assured multiple times that no credit check would be pulled until we were physically back in the showroom to finalize the deal.
The next day, Anthony called to say they would not honor the agreed price and instead wanted an additional $2,000 for the same exact car and configuration. When we refused, he abruptly hung up on us. Later that day, we discovered a credit inquiry from Kia on my wife’s credit report — despite their promise that no credit check would be run unless we were in the dealership the next day.
This experience was not only unprofessional but also deceptive. They wasted our time, went back on their word, and pulled credit without consent. Avoid this dealership if you value honesty and transparency.
As stated below and nobody even bothered to contact about adam or the crooked deals they got going on. Cars at 300 miles and already having shifting issues smh traded one problem for a brand new… As stated below and nobody even bothered to contact about adam or the crooked deals they got going on. Cars at 300 miles and already having shifting issues smh traded one problem for a brand new problem
I was not happy with my experience, to say the least. My son had picked out a K4 from their inventory, and since I live 1.5 hours away, we decided to make a family trip to see it.
First, I had to…
I was not happy with my experience, to say the least. My son had picked out a K4 from their inventory, and since I live 1.5 hours away, we decided to make a family trip to see it.
First, I had to call just to make an appointment. Once we arrived, we were rushed into a quick test drive and then immediately pressured to “go sign the papers.” The salesman clearly assumed that since I drove that far, the deal was already done.
I told him upfront that I had $17K down and was ready to make a deal. Instead, I got the classic salesman runaround. The “lowest” they could do was MSRP. What a joke.
For anyone reading this: don’t let a pushy dealership dictate what you pay. Come prepared with your own number, be willing to walk out, and know you have options. Manufacturers sell these vehicles to dealers with plenty of margin (25–30%), so don’t let them convince you otherwise.
In the end, we walked away and went to Kia of Mesquite. Completely different experience—no hassle, no games. They worked with us, gave us a fair deal, and earned our business.
This Kia service center has been the worst dealership experience I’ve ever had. I’ve been dealing with a door issue for over a year, and even though I showed them videos and the problem happened…
This Kia service center has been the worst dealership experience I’ve ever had. I’ve been dealing with a door issue for over a year, and even though I showed them videos and the problem happened right in front of their staff, they have never fixed it.
They have kept my car multiple times for days, the last time for six full days just sitting outside in the sun with nothing done. Before that, they even kept it for over three weeks and still didn’t fix a thing. During all this time, I had to pay for Ubers while also paying my car payment, and it’s clear this company doesn’t care about the customer’s time, money, or needs.
When I asked about the car, I was told it was only checked once and “had no issues,” which is completely false. I had proof, I showed them videos, and the issue even happened in front of them. Still, they ignored it.
On top of that, Zach Phillips treated me very rudely and with no respect. Strangely, when my dad came with me, he suddenly acted like a different person and spoke politely. That kind of two-faced and unprofessional behavior is disgusting.
I even sent them multiple emails and never got a single reply.
This dealership wasted my time, my money, and my trust. I do not recommend buying a car here or servicing your vehicle at this location.
If you want to get over charged compared to other Kia dealerships this is the place for you. I had rated them here before based on them being friendly and timely service completion but my latest…
If you want to get over charged compared to other Kia dealerships this is the place for you. I had rated them here before based on them being friendly and timely service completion but my latest visit opened my eyes. Was getting a new key for my daughters K5, when she brought home the bill had almost $60 at the bottom in Miscellaneous charges. So I called the dealership and asked what it was for. I could clearly see the charges for the new key, cutting it and programming it. They said Shop Supplies, we charge everyone that. I asked what supplies, it isn't like you needed oil or anything typically covered under that category. They said we charge everyone one that no matter the work. I asked why out want clearly labled like the other charges, he said that just the way they do it.
Being concerned about what I was being charged, i called 2 more Kia dealerships and they both quoted me prices about $200 less. I am convinced they are putting charges under Misc because they are trying to hide it so they can line their pockets.
Update: They did refund the difference. I may try them again but I will be watching the charges like a hawk. If they had just charged me fairly with a competitive price in the first place I would never have noticed.
Kia is great, but not this dealer
HORRIBLE SERVICE: was told over the phone that work was under warranty if it was this one problem; then told it was the problem but would not warranty the repairs; was originally told they would have… HORRIBLE SERVICE: was told over the phone that work was under warranty if it was this one problem; then told it was the problem but would not warranty the repairs; was originally told they would have the car looked at within 2 days - I had to call 5 days later for an update with no word from them - a plastic cover piece under the car was loose and not secured - will never be back to Kia of Frisco.
I had planned to purchase a used RAV4 from this dealership. After a test drive, I left and later emailed them to negotiate a better price. They offered a $500 discount, and I was ready to finalize… I had planned to purchase a used RAV4 from this dealership. After a test drive, I left and later emailed them to negotiate a better price. They offered a $500 discount, and I was ready to finalize the deal. However, they suddenly informed me that the car had been sold, even though less than half a day had passed. Later, they admitted it was a mistake and urged me to come back. When I returned, they reneged on the original offer and only gave me a $250 discount instead. Two days later, I emailed again, prepared with insurance and a check, but just as I was about to leave for the dealership, they told me the car had been sold again. This experience has made it clear that this company cannot be trusted. Be cautious when dealing with them.
bad service.
Upon arrival at my scheduled appointment, I was told to change ONE tire it was a 2 hour wait even with the scheduled appointment. It's been an hour and a half and my vehicle is apparently still not…
Upon arrival at my scheduled appointment, I was told to change ONE tire it was a 2 hour wait even with the scheduled appointment. It's been an hour and a half and my vehicle is apparently still not even in the shop to be worked on due to "the line of vehicles ahead." Sounds like poor time management and scheduling on their end. Would not recommend any type of service at this incompetent dealership.
Update - it took almost 3 hours. Granted they fixed a recall "that shouldn't add any more time" and did wash the vehicle. 3 hours is still ridiculous. Do better.
“I had a very disappointing experience with this dealership. Initially, they offered me a fair trade-in value for my vehicle based on the Kelly Blue Book estimate they sent me online. However, when I… “I had a very disappointing experience with this dealership. Initially, they offered me a fair trade-in value for my vehicle based on the Kelly Blue Book estimate they sent me online. However, when I arrived, they told me the initial offer was an error and had to be reduced. Additionally, they attempted to add $3,500 in extras that I had not agreed to. This lack of transparency and professionalism was very disappointing. I hope they improve their communication and customer service in the future.
June 24th I went to Kia firsco to buy a Kia Canival 2025, the staff still welcomed me very well. And I also decided to buy it, but I like the white interior. But at that time, the other company did… June 24th I went to Kia firsco to buy a Kia Canival 2025, the staff still welcomed me very well. And I also decided to buy it, but I like the white interior. But at that time, the other company did not have the white interior. And the car seller told me to put down a deposit of $500 to keep the car with the white interior and would let me receive the car tomorrow. But tomorrow the car seller said that I do not have the white interior now, so he suggested another car, but I did not like it at all because I only like the white interior. And I did not buy it because they did not have the white interior. So I asked the seller to return my deposit, but they kept going around and suggested other cars that I did not like. And I still have not returned my deposit. I am quite disappointed with the company's behavior.
Case Number: 25274622
🚗 VIN: KNDADFS51R6028906
⚠️ Ongoing Safety Concern with My New Kia EV9
My Kia EV9, purchased in July 2024 from Kia of McKinney, has now been sitting at Kia of Frisco for over…
Case Number: 25274622
🚗 VIN: KNDADFS51R6028906
⚠️ Ongoing Safety Concern with My New Kia EV9
My Kia EV9, purchased in July 2024 from Kia of McKinney, has now been sitting at Kia of Frisco for over 35 days due to a wheel alignment issue — and yet, the issue remains unresolved.
I’ve had to replace the rear tires THREE times in just 11 months due to aggressive misalignment — a situation that’s not only frustrating but dangerous.
📅 Timeline of Tire Replacements & Service:
📌 July 2024 – Car delivered with new rear tires (Odometer: 300+ miles)
📌 March 2025 – Kia of Frisco replaced both rear tires (one bent inward)
📌 May 2025 – Kia of Frisco replaced both rear tires again; alignment was at –1.6°
📌 May 29, 2025 – I left my car at Kia of Frisco for alignment correction
📌 July 1, 2025 – Car returned with alignment reading –1.4°
📌 July 2, 2025 – Rechecked at Firestone & Kia of McKinney: alignment now –1.5° (after just 30 miles of driving)
❗ Serious Concerns:
🔧 Alignment slipped from –1.4° to –1.5° within 24 hours — this is alarming
💥 At –1.6°, tires were destroyed in under 2 months
🚨 If Kia insists I accept a car with –1.5°,
➡️ Will Kia cover new tires every few months?
➡️ Who takes accountability if a blowout or road hazard occurs?
🎯 My Simple Request to Kia:
✅ The car is under warranty (less than 12 months / under 12,000 miles)
✅ Both Kia of Frisco and Kia of McKinney have acknowledged that the alignment cannot be corrected beyond –1.4° without replacing parts
🛠️ I’m respectfully requesting Kia to replace the alignment-related part(s) so the vehicle can be brought within safe manufacturer specifications
📣 I’ve Tried to Resolve This Privately:
📬 Emailed Kia customer care — No resolution
📞 Called service advisors — Sent to voicemail
📢 Reached out on social media — No one has taken ownership
I never wanted to escalate this publicly — but silence is not a solution. I truly hope someone within Kia sees this and chooses to act before this becomes a larger safety issue.
🙏 I am not asking for anything outside of what is fair under warranty — only for Kia to stand by its product and prioritize safety.
I purchased a car here, and the sales process was great. However, the experience with the service center has been the worst.
When I brought the car in for service, the headliner was damaged due to…
I purchased a car here, and the sales process was great. However, the experience with the service center has been the worst.
When I brought the car in for service, the headliner was damaged due to mishandling. Worse yet, no one informed me—I discovered the damage myself after returning home, twice.
When I went back for correction, they installed a button on the one of the damaged area without my consent, and even placed another button on the opposite, undamaged side. Then they told me the car was ready with no explanation.
They made changes and caused damage without any prior approval, and I never received an apology or explanation. To make matters worse, they charged me $259 during the second visit, which I had to dispute and resolve myself.
For a month, there was no follow-up, no accountability. Only yesterday was I finally able to speak with someone and find a possible solution.
I’ll be watching closely until this issue is fully resolved. Overall, a very frustrating and disappointing experience with the service center's lack of communication and transparency.
Worst service ever
I had an appointment for an used car and they made me wait for 1 hour to tell me that the car had no battery and they couldn't show it
BAIT AND SWITCH AT IT'S BEST.
These people have no idea what they are doing and I had a terrible experience with them trying to purchase a new car.
Their prices are completely different then the…
BAIT AND SWITCH AT IT'S BEST.
These people have no idea what they are doing and I had a terrible experience with them trying to purchase a new car.
Their prices are completely different then the online price, no where even close and they come up with different lame excuses about how it's not with taxes etc.
I sat down with a salesperson (can't recall his name but was of Asian ethnicity), we test drove 2 cars the Sorento and the Telluride. He goes over all the details with me and tells me he can get my the Sorento S line (2nd highest trim) for $670. After spending 3 hours shopping through everything, I said lets go and confirm, he comes back to me and says oh no the price is actually $750 per month. HOW DO YOU HAVE A $80 JUMP after all our conversation and time spent? he carries on to argue and when I get his manager, they are saying it's not POSSIBLE to get the 2nd highest trim at even $720 as they would be losing thousands of dollars on it. Where is the sense of customer service? Where is the sense of quoting the right price? I had my wife and kids there waiting for 3 hours and we walked out without a car, and it seemed like they were actually happy about.
HERE IS THE KICKER:
Next morning, I woke up and called KIA Mckinney and spoke to Martin, who is AMAZING, he gave me a deal that blows them out of the water.
I got the highest trim KIA SX LINE PRESTIGE, FOR $698 FOLKS. Something they were quoting me $810 for.
There can't be that much of a difference between dealerships but this goes to show these people don't care about their customers and are just trying to bait in their clients and switch the price on them last min to make them just say fine lets just do it.
I am so glad I didn't continue with them because everyone including the manager is just looking to try and make money and literally steal money out of their pockets.
Why I’m Leaving a 1-Star Review:
1. Bait-and-Switch Pricing – Kia Frisco quoted one price, then raised it by almost 30%. This is a clear example of deceptive pricing tactics.
2. Wasted My Time – I spent over three hours at the dealership only to have the agreed deal completely change leaving my family and myself with such a bad taste in our mouth.
3. Lack of Professionalism – Instead of acknowledging their mistake, they didn't apologize once or even care that they messed up our experience with Kia.
Texas law prohibits bait-and-switch tactics, where a dealer advertises one price but dramatically increases it later.
I do not recommend Kia Frisco to ANYONE, but be sure to check to visit KIA Mckinney and ask for Martin! He's truly a champ at what he does!
Our salesman Joon was great! Very informative and very polite with an extremely warm aura and soft smile! Honestly what made me rate 2 stars was the terribly rude finical advisor. He was a larger… Our salesman Joon was great! Very informative and very polite with an extremely warm aura and soft smile! Honestly what made me rate 2 stars was the terribly rude finical advisor. He was a larger white man using scare tactics to push us into paying more insurance for the car. And when we only wanted to get just the minimum package of insurance he claimed that it didn’t even cover what it said it could. When we finally confirmed the insurance and he returned with the last papers finalizing our purchase the monthly payment was higher then originally negotiated. When pressed about why it was higher he claimed there was “hidden fees”. Why would the “hidden fees” not be written out on the finalized contract? When we asked this and added up all the numbers he couldn’t give us an answer but went to the back to “discuss” with the managers. When he returned the “hidden fees” magically disappeared and didn’t need to be paid for. All I’m saying is if you go to this KIA be careful of this man as he will try to sneak more money from you and when your making large purchases such as $35,000 you don’t deserve to be paying extra “hidden fees” that this man likes to include, but when asked about it can magically disappear.
Worst experience ever , I have purchased 5 brand new Kia’s , none w a issue until this experience
I will never return for any service or purchase again
Customer lost forever
Disappointing First Service Experience – Won’t Be Returning
I visited KIA Frisco today for my first service on 2025 Kia Sorento at 8,000 miles, and unfortunately, my experience was extremely…
Disappointing First Service Experience – Won’t Be Returning
I visited KIA Frisco today for my first service on 2025 Kia Sorento at 8,000 miles, and unfortunately, my experience was extremely disappointing.
From the moment I spoke with the service advisor, I felt my concerns were dismissed. I explained multiple times that my issue was with the A/C not blowing cool air at levels 1 and 2, only functioning properly at levels 3 and 4. Instead of listening, the advisor insisted I should “always run the A/C at level 4.” This response was not only unhelpful but also felt unnecessarily rude and dismissive. Further, I have to leave my vehicle at the dealership for 4 days for diagnostics.
When it came time for the courtesy ride, things only got worse. The advisor told us to wait outside in the Texas heat (in June, no less) for the rideshare. When I asked where the waiting room was, he vaguely pointed and said it was “to the right,” but repeated that the ride would pick us up outside. Again, his tone and attitude made me feel like I was an inconvenience.
At checkout, I inquired if there were any first-time service promotions. He simply said, “I don’t know any,” and told me to check the website myself. I did just that and found a 25% off oil change promotion for new customers. After I mentioned it, he applied the discount—without asking for a code—clearly aware of the promotion all along. His reluctance and demeanor made it feel as though giving me the discount was a personal loss for him.
Overall, the service advisor’s attitude and lack of customer focus made this a truly unpleasant experience. I expected a far better level of professionalism, especially at a KIA’s dealership representing a major brand in Frisco. I do not plan to return and will gladly take my business to a different location—even if it means driving farther.
I recently purchased a 2025 Kia Sorento Hybrid from Kia of Frisco on Thursday, June 5th, with the promise of it being delivered the next day. However, the delivery was delayed by four days, arriving…
I recently purchased a 2025 Kia Sorento Hybrid from Kia of Frisco on Thursday, June 5th, with the promise of it being delivered the next day. However, the delivery was delayed by four days, arriving the following Monday.
Upon receiving the car, I noticed it was missing the factory protective plastic coverings typically found on new vehicles. The car had already accumulated over 240 miles and showed signs of wear, including noticeable scratches.
Additionally, the salesperson Jacob was not very supportive after the sale. I was expecting a follow-up call regarding some details, but I never received it. Besides the Financial Assistant was very ironic during the financing process just because I didn’t want all his extra service packages offered by the dealership.
Overall, my experience with Kia of Frisco was disappointing. I hope the dealership can improve their delivery and customer service processes for future customers.
I purchased a used 2022 Hyundai Sonata from Kia Frisco in December 2024. Within just three months, the check engine light came on. I had it serviced at a Hyundai dealership, and although the issue…
I purchased a used 2022 Hyundai Sonata from Kia Frisco in December 2024. Within just three months, the check engine light came on. I had it serviced at a Hyundai dealership, and although the issue appeared to be fixed at the time, the same problem has returned again.
This has been a frustrating experience—especially considering the car was barely a few months in my possession. While I understand it was a used vehicle, I expected it to be in reliable condition, especially from a large dealership like Kia Frisco. The recurring issue raises concerns about the quality of their pre-sale inspections and overall vehicle condition.
I hope Kia Frisco stands by their sales and offers some resolution or support. I wouldn’t recommend buying a used car from here without a thorough independent inspection first
I’ve never had a customer service experience as disappointing as the one I had today with Jake Keller from the Kia service department. Interactions like this seriously damage the reputation of the… I’ve never had a customer service experience as disappointing as the one I had today with Jake Keller from the Kia service department. Interactions like this seriously damage the reputation of the entire Kia brand. If this is the standard of service Kia considers acceptable, I can’t recommend their vehicles to anyone. The service agents clearly lack basic customer service skills and professionalism. Very disappointing.
Worst mistake purchasing a vehicle was choosing Kia of Frisco.
I had an issue immediately after purchasing (all paperwork signed), to having to abort my service appointment and take it to a different…
Worst mistake purchasing a vehicle was choosing Kia of Frisco.
I had an issue immediately after purchasing (all paperwork signed), to having to abort my service appointment and take it to a different dealership. A problem on my 2024 KIA Sorento (less than 16000 miles) was going to take three days before it could be checked out with a diagnostic hookup.
After having to leave work to pickup my vehicle, which had been sitting on the Kia Frisco lot for almost two days waiting to find out what repairs the car needed, I got the car to a different Kia dealer and got a diagnostic report, repairs, and my vehicle back home within less than one day!
The cherry on top was when I received a text this morning asking if I was happy with my recent repairs and service at Kia Frisco.
Obviously auto generated, fake costumer service
It is 5 months now and they don't know whats happening with my warranty cancellation refund. They say it is with Lien holder (which I pre-closed long ago and bank cant accept any payments for closed… It is 5 months now and they don't know whats happening with my warranty cancellation refund. They say it is with Lien holder (which I pre-closed long ago and bank cant accept any payments for closed account), Bank gave me all details of cheque they have sent it to kia alongside the message. On the other hand Kia rep say they cant provide me details, cant connect me to their accounting team nor has ability to copy on emails neither they don't know where the amount is struck.
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⭐ This is a First Amendment-protected parody and satire site based on a real customer experience at Kia of Frisco, located at 10220 TX-121, Frisco, TX 75035. All factual claims are based on documented personal experience. This site is not affiliated with, endorsed by, or the official website of Kia of Frisco, Kia Motors America, or Lithia Motors.