Kia of Frisco Update: When a Dealership Actually Makes It Right

We didn’t expect to be writing this post.

When we built this website, we weren’t expecting a check. We weren’t expecting a phone call. We were expecting exactly what we’d gotten every other time we tried to resolve this — nothing. A door that stayed closed. A salesperson shuttling back and forth with the same answer. Management that wouldn’t come out and speak to us directly.

We built the site because the experience deserved to be documented. We figured Google would do the rest.

As it turns out, Google did exactly that.

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The Call We Didn’t See Coming

About 60 days into his tenure as the new General Manager at Kia of Frisco, someone found this website.

That someone was him.

He left a voicemail. Not a legal threat. Not a cease and desist. A voicemail — personal, direct, and genuinely disarming — asking if we had been upset by a past experience and whether he could make it right. He said he’d moved from another city to take the role. He said he wanted to reach out to the customer behind the site and see if there was something he could do. He left his personal cell number.

We’ll be honest: we weren’t sure what to make of it at first. We’d been down the “let’s talk in person” road at Kia of Frisco before. Multiple times. With multiple people. It hadn’t gone anywhere.

So we responded by email. Paper trail this time.

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What We Were Actually Out

We laid it out clearly. Here’s what happened after we drove off the lot with one key fob:

We eventually paid just under $500 out of pocket to get a second key made — the key the dealership admitted losing during our purchase. It wasn’t a simple process either. The key uses newer programming technology that not every locksmith can handle. The first locksmith we hired couldn’t complete the programming. We still paid for his time and for the code he pulled. No key, less money. The second locksmith got it done. Between the two, we were out nearly $500 for a problem that originated at the dealership, during our own purchase, on a car the dealership had previously owned and used themselves.

We asked for $500. We said that would resolve it completely.

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What Happened Next

He responded. He didn’t argue the amount. He didn’t dispute the account. He said he’d send a check.

And then he did.

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What We Think About That

Here’s the thing about accountability — it’s not complicated. It doesn’t require a lawsuit or a lawyer or a years-long dispute. Sometimes it just requires someone willing to pick up the phone, listen, and do the right thing.

The people who handled our original purchase didn’t do that. The management we tried to reach at the time didn’t do that. But a new GM, sixty days into a new job in a new city, found a website, made a call, read an email, and sent a check.

That matters. It doesn’t rewrite what happened — the four hours, the lost key, the $400 demand, the signed CPO inspection that certified a spare tire that wasn’t there. None of that unhappened. But the response to it — when it finally came — was exactly what it should have been.

We appreciate it. We mean that sincerely.

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So Where Does That Leave the Website?

Still here. For now.

The site was always about documentation, not vendetta. The original experience is documented. The resolution is now documented too. That feels like a complete record — the incident and the outcome, both on the same page, both indexed by Google, both available to anyone researching Kia of Frisco before they walk through that door.

If you’re reading this as someone considering a visit to Kia of Frisco — know that the experience we had happened, and also know that when new leadership found out about it, they made it right without being asked twice. That’s worth knowing too.

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The Bigger Point

We built this site as a proof of concept for something we’d been thinking about — a service that helps people who’ve had genuinely terrible customer experiences build First Amendment-protected parody sites to document them publicly. The idea being that sometimes a review just isn’t enough.

This outcome proved the concept better than we could have scripted it. The site got found. The right person read it. The issue got resolved. No lawyers. No argument. Just documentation, search engines, and a GM willing to do the right thing.

Kia of Frisco doesn’t suck so bad after all.